Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in initiatives that improve web delivery processes.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, update, solve challenges, and promote improvements.
* Monitor and optimize service quality and costs delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Partners, and vendors, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, maintain site inventory, and categorize features.
* Generate reports on incidents and service requests for continuous improvement.
* Collaborate with the product team on process requirements and create technical training content.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and collaborative.
* Analytical, with focus on governance and service quality.
* Fluent in English; comfortable in international settings.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented mindset; interest in pharmaceuticals is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible scheduling.
* Training and certification opportunities.
* Home office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company with 23+ years of experience. We specialize in customer-centric solutions across industries like retail, healthcare, pharma, and more. Recognized for excellence, we focus on growth through talent, flexibility, commitment, and innovation.
#J-18808-Ljbffr