Job ID: 2868956 | Amazon Web Services EMEA SARL (Irish Branch)
ABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers to leverage a growing set of services and features for their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all cloud products, equipping our customers with the tools and tactics to maximize their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team ensuring AWS's success as a leading organization?
If so, you might be the person we are looking for! We are a team of passionate, smart individuals who believe that world-class support is critical to customer success.
What can you expect from a life at AWS?
Every day will bring new challenges, including:
1. Applying advanced troubleshooting techniques to provide unique solutions.
2. Interacting with leading engineers worldwide.
3. Partnering with AWS teams to reproduce and resolve customer issues.
4. Providing feedback to improve AWS services.
5. Driving customer communication during critical events.
6. Leading projects to improve support processes and customer experience.
7. Creating tutorials, videos, and technical articles for the developer community.
8. Working on complex customer problems spanning multiple AWS services.
Why AWS Support?
This role is primarily customer support in the cloud environment. Responsibilities include solving customer cases via phone, email, and chat, applying troubleshooting techniques, and working deeply to find root causes. Additional duties include coaching new hires, developing training, collaborating on complex issues, participating in hiring, creating tools/scripts, and process improvement initiatives. We support career growth and provide training to help you succeed. Support hours may include weekends, based on customer demand, operating on a follow-the-sun model.
Key job responsibilities
* Excellent oral and written communication skills in Korean.
* Experience in a technical support role.
* Monitoring/troubleshooting OS (Linux/Windows), network essentials (DNS, TCP/IP).
* Experience in databases, Big Data, analytics, security, development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), storage, content delivery, DevOps, Windows, Linux, or networking.
* Bachelor’s degree in a related field or equivalent experience.
A day in the life
Support teams interact with leading companies, believing that world-class support is key to customer success, especially for mission-critical applications on AWS.
About the team
We value diverse experiences and encourage candidates, regardless of background, to apply. Even if your career path is unconventional or you lack some qualifications, your unique experiences are welcome.
Why AWS
AWS is the most comprehensive cloud platform, trusted worldwide. We innovate continuously to meet customer needs.
Work/Life Balance
We promote flexibility to support your work-life harmony, believing supported employees achieve more.
Inclusive Culture
Our employee-led groups foster inclusion and celebrate diversity through ongoing events and learning experiences.
Mentorship and Growth
We offer resources for professional development, mentorship, and career advancement to help you grow into a well-rounded professional.
Basic Qualifications
- Bachelor's degree in relevant field or equivalent experience.
Preferred Qualifications
- Degree in computer science or similar.
We are committed to diversity and equal opportunity employment, ensuring a supportive environment for all candidates, including those requiring accommodations during the hiring process.
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