About the role
This role sits at the heart of our Spanish business and plays a critical role in ensuring we deliver an exceptional experience to our customers. As Customer Operations Specialist, you will be the key connection between customers, commercial teams, supply chain function, and logistics partners. You will ensure products move efficiently from order through to delivery, maintain excellent customer relationships, and support business performance through effective demand planning and operational coordination.
Customer Operations & Order Management
Managing customer orders within SAP and ensuring accurate, timely processing.
Acting as the primary point of contact for customer enquiries and order‐related matters.
Coordinating with customers, sales teams, logistics providers, and internal stakeholders to resolve order discrepancies and delivery issues.
Managing invoicing activities, credit notes, debit notes, and payment follow‐up processes.
Handling customer complaints and transport claims in line with established procedures.
Coordinating product returns and supporting effective inventory management.
Building strong working relationships with customers and supporting customer meetings where required.
Demand Planning & Supply Coordination
Managing demand forecasts in line with commercial plans and sales forecasts.
Monitoring inventory levels and proactively identifying potential supply risks.
Coordinating intercompany transfer orders to support product availability.
Working closely with supply chain and commercial teams to align supply and demand.
Contributing to regular product availability and supply review meetings.
Reporting, Compliance & Continuous Improvement
Using ERP reporting tools to monitor data quality and operational performance.
Producing timely and accurate reports for Country Managers and Sales Managers.
Ensuring all transactions are processed accurately, compliantly, and within agreed timelines.
Escalating issues proactively and collaborating with colleagues to resolve them.
Supporting continuous improvement initiatives that enhance efficiency and customer experience.
Required Qualifications
A degree in Economics, Logistics, Supply Chain Management, Business, or a related discipline, or equivalent relevant experience.
3–5 years of experience in customer service, supply chain, customer operations, demand planning, or a similar role.
Experience working with SAP or another ERP platform.
Fluency in both Spanish and English.
Strong organisational and prioritisation skills, with the ability to manage multiple activities simultaneously.
Excellent communication and relationship‐building skills.
A proactive, solutions‐focused approach.
High attention to detail and a commitment to delivering quality outcomes.
Additional European language skills would be advantageous but are not essential.
Success Criteria
Success in this role means customers can rely on Life Scientific to deliver. Orders are processed accurately and on time. Products are available when needed. Potential issues are identified early and resolved quickly. Internal teams trust the information and support you provide, and customers view you as a dependable and responsive partner.
Role Impact
You will become a key contributor to the success of our Spanish business by helping ensure operational excellence, strong customer relationships, and a supply chain that runs smoothly.
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