GENESYS CLOUD SOFTWARE ENGINEER | International ProjectsAt Vortech PCI Group, we are looking for an experienced Genesys Cloud Software Engineer to join our team and work on international projects within modern and collaborative environments.This role focuses on designing, developing, and integrating solutions within a cloud contact center platform, with strong involvement in Genesys Cloud and omnichannel integrations.¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.YOUR ROLEYou will be part of an international engineering team, collaborating with Product Owners, architects, and business stakeholders to deliver scalable and efficient contact center solutions.Your main responsibilities will include:Develop and maintain customer experience flows using Genesys Cloud ArchitectDesign and implement solutions using Genesys Cloud and Genesys Engage (on-premise)Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based servicesImplement routing logic, automation, and configurations for voice and digital channelsContribute to the integration of chat and email channels in Genesys CloudParticipate in integrations with WFM (Workforce Management) systems within CCaaS environmentsCreate technical design documentation and process flows using Microsoft VisioApply SOA (Service-Oriented Architecture) principles in system design and integrationsCollaborate with cross-functional teams to deliver solutions aligned with business needsTroubleshoot issues, optimize performance, and ensure platform stabilityWHAT WE ARE LOOKING FOR5+ years of experience working with Genesys Cloud, including Architect flows and API integrationsExperience with:Genesys CloudGenesys Engage (on-premise)Experience in:Integration of chat and/or email channelsWorking with WFM systems or similar integrations in CCaaS environmentsKnowledge of REST APIs and programming/scripting (JavaScript, Python, or similar)Experience cr