Do you want to continue growing your career? We're looking for a Senior Service Delivery Manager.
Experience in the IT sector, of which, at least 5 years performing the same role.
English proficiency level of B2 / C1.
Monitor, control and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
Understanding and experience in global Workplace and Service Desk services.
Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
Creating reports within ServiceNow is part of the responsibilities.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
Experience in Global Services coordinating teams in different countries.
Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
Superior Technician in Management of Compute Systems or Computer engineering degree.
Regulated technical certification in ITIL: at least, ITIL Foundation.
Proactivity, teamwork, and the ability to report work done are essential.
Be able to produce documents and reports.
Open-minded to change and self-taught.
Experis is a company specializing in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure, and Enterprise Applications.
Currently, we combine our technological solutions with the most in-demand skills in the market. Additionally, we provide specialized training associated with the aforementioned service lines.
Being part of Experis means finding the professional development you need to achieve your goals.
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