Digital Support Experience Community ManagerJoin to apply for the Digital Support Experience Community Manager role at AutodeskDigital Support Experience Community ManagerJoin to apply for the Digital Support Experience Community Manager role at AutodeskGet AI-powered advice on this job and more exclusive features.Position OverviewWe are looking for a passionate and strategicJob Requisition ID #25WD89823Position OverviewWe are looking for a passionate and strategic Digital Support Community Liaison Manager to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.Location :
At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.ResponsibilitiesDevelop & Execute Community Strategy :
Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessaryContent Flow Optimization :
Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifactsAI & Automation Integration :
Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forumSelf-Service & Automation Enhancement :
Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagementUser Experience Improvement :
Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactionsCross-Team Collaboration :
Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystemPerformance Analysis & Reporting :
Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communitiesMinimum Qualifications7+ years of experience with online communities, digital technical support ecosystems, customer experience rolesFamiliarity with AI-driven automation, knowledge management tools, and self-service supportProven ability to collaborate with IT and support teams to enhance digital service deliveryStrong analytical skills to measure and optimize support effectivenessExceptional communication, project management, and stakeholder engagement skillsPreferred QualificationsBackground in technology, SaaS, or IT support organizationsExperience with Community strategy & operations & automation in content production & process optimizationAbout Autodesk / À Propos D’AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency / Transparence salarialeSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Please search for open jobs and apply internally (not on this external site).Seniority levelSeniority level Mid-Senior levelEmployment typeEmployment type Full-timeJob functionJob function Marketing and SalesIndustries Software Development, Design Services, and IT Services and IT ConsultingReferrals increase your chances of interviewing at Autodesk by 2xGet notified about new Community Manager jobs in Spain .Social Media Manager (Fully Remote, Worldwide) Community Growth Manager (Fully Remote, Worldwide) Social Media and Media Partnerships Manager Marketing Manager (Head of events & tradeshows) Marketing Manager (Nebius Academy, Remote) Content Marketing Manager (Fully Remote, Worldwide) Marketing Manager - ERP & Digital Solutions Marketing Manager, International (Europe, remote) Marketing Manager (Nebius Academy, Remote)Madrid, Community of Madrid, Spain 2 days agoSalamanca, Castilla and Leon, Spain 1 month agoSevilla La Nueva, Community of Madrid, Spain 1 day agoMadrid, Community of Madrid, Spain 1 month agoGlobal SEM and Display Marketing Manager - SpainMadrid, Community of Madrid, Spain 2 days agoSevilla La Nueva, Community of Madrid, Spain 1 month agoRemote Field Marketing Manager DACH & BeNeLux (m / f / d) Performance Marketing & Customer Acquisition Manager (100% remote - Madrid)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
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