Join to apply for the
Technical Account Manager
role at WatchGuard Technologies.WatchGuard embraces a
Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a culture based on trust, collaboration, and belonging.About The PositionAs a
Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor, functioning as an extension of their team, providing technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey, and architecting a resilient posture. Additionally, your understanding of our customers will help shape the development of our technology and services. This role is based in Spain.A day in the life…Due to the nature of cybersecurity and high-stakes MDR services, your daily responsibilities will differ from traditional TAM roles. You will meet with partners/customers to review their security posture, focusing on security alerts, incidents, emerging threats, and support tickets. You will act as an escalation point for communication issues with SOC or Support teams and document your findings to share with teammates and clients.Skills And QualificationsCustomer-focused, data-driven, and process-oriented professional with Windows systems administration experience.Proven success in a technical customer-facing role.Ability to thrive in a fast-paced environment, facing obstacles with positivity and integrity.Committed to professional development and business growth in a rapidly expanding market.Ability to handle ambiguity, communicate effectively with partner teams, and understand customer needs.Fluent in Spanish and English;
knowledge of German is a plus.ExperienceAt least 5+ years in technical account management or 2.5+ years in a cybersecurity customer-facing role.Why Work for WatchGuard?WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi, trusted by over 18,000 resellers and 250,000 customers worldwide. We are committed to fostering an inclusive, diverse workplace that values each team member’s background and contributions. We prioritize work-life balance with flexible work arrangements and caregiver support benefits. We also participate in E-verify and provide accommodations for individuals with disabilities.Additional DetailsSeniority level:
Mid-Senior levelEmployment type:
Full-timeJob function:
Sales and Business DevelopmentIndustries:
Computer and Network SecurityThis job posting appears to be active;
no indication of expiration was found.
#J-18808-Ljbffr