We are seeking a OneTrust Customer Success professional to join our team. This role is ideal for individuals with hands-on experience in the OneTrust platform, combined with a strong understanding of privacy and data protection processes. You will support our clients in maximising the value of their OneTrust implementation, ensuring successful adoption, optimisation, and ongoing alignment with regulatory requirements.
Key Responsibilities
* Act as the primary point of contact for clients using OneTrust
* Support onboarding, configuration, and optimisation of OneTrust modules
* Provide guidance on best practices across privacy programme management
* Monitor platform usage and identify opportunities for improvement and expansion
* Collaborate with internal teams to support delivery and resolve client queries
* Build strong, long-term relationships with client stakeholders
Experience and Qualifications
* Proven experience working with OneTrust (mandatory)
* Strong understanding of privacy and data protection frameworks (e.G. GDPR)
* Experience in customer success, account management, or consulting
* Ability to translate client needs into practical platform solutions
* Excellent communication and stakeholder management skills
* Relevant certifications (e.G. CIPP/E, CIPM, or OneTrust certifications) are desirable
Role Type
* Contract / full time / part time
* Flexibility to work from any location globally
* Competitive salary, based on experience
* 26 days holiday, with the option to accrue more
* Opportunity to work on diverse, high-impact international projects
* Collaborative, values-driven team culture focused on growth and integrity
About Us
Discover tailored data privacy jobs and recruitment opportunities with Privacy Jobs. As a strategic career partner, we specialize in connecting candidates with roles that align with their expertise and aspirations. With partnerships with clients and top candidates, we ensure that your next career move in data privacy and consulting is fulfilling and aligned with the evolving landscape.
Our Process
Our screening process assesses candidates' qualities, capabilities, experience, fit, vision, and ambition to ensure they align with our clients' needs. We conduct comprehensive evaluations and in-depth interviews to identify top talent, providing our clients with a curated shortlist of candidates who display the right qualities that our clients look for.
The data you provide us with will be processed exclusively for job placement requirements and assessing your application against our clients' requirements. You may withdraw your application at any time by getting in touch with a member of our team, via LinkedIn or contact details found on your website. You may ask us to keep your information on file for any future opportunities.
For more information, or for part-time opportunities, get in touch with our team via LinkedIn.
We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at or through us is based on substantive ability, objective qualifications, and work ethic – not an individual’s background, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.