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Software Application Support Engineer
Location : Barcelona, CT, ES
Work Arrangement : Hybrid
Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print, and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes.
As a member of the PI Helpdesk (Packaging Intelligence), you will be part of an international team providing remote software support for customized labeling, coding, and traceability solutions. These solutions integrate with ERP systems and production line equipment in industries such as Food & Beverages, Pharma, and Consumer Goods.
Responsibilities:
* Act as the first point of contact for software-related support requests from regional and international customers.
* Troubleshoot technical issues in custom applications and provide accurate, timely resolutions.
* Utilize and develop knowledge of tools such as VB.NET, SQL, and industrial communication protocols (e.g., OPC / PLC) to analyze and resolve incidents.
* Build strong, trust-based relationships with customers through proactive and clear communication.
* Handle support cases via phone, email, and ticketing system while meeting SLA expectations.
* Collaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.
* Document and maintain case information and support knowledge base for continuous improvement.
* Maintain up-to-date technical skills through training, hands-on work, and collaboration.
* Identify and prioritize issues effectively.
* Perform other duties as needed within the team.
Requirements:
* Technical education or relevant experience in Engineering, IT, Computer Science, or related fields.
* At least 2 years of experience in software support and/or development.
* Ability to work independently and manage responsibilities remotely.
* Experience with VB.NET, C#, or other programming languages.
* Familiarity with database query languages and understanding of networking and server-client architectures.
* Strong analytical and troubleshooting skills across software, databases, and industrial environments.
* Experience in industrial environments or production systems is a plus.
* Proficiency in English (spoken and written); Spanish is a plus.
* Flexibility to work in shifts (morning and afternoon) and be on call occasionally during weekends (approximately every 7-9 weeks, with compensation).
What We Offer:
* Permanent contract
* Year-end bonus based on personal and team goals
* Potential career paths within the Service Organization
* Flexible work policy: 2 days from home, full remote during afternoon shifts
* Health and life insurance
* Onboarding and training
* Daily meal allowance
* Employee Assistance Program
* Fringe benefits (Christmas, birth/adoption)
* Referral bonus
Our Values:
* Winning through customers
* High ethical standards, openness, and trust
* Expectations for results
* Respect and value people
If you align with our values and meet the qualifications, we encourage you to apply. We look forward to hearing from you.
#LI-DNI #SWE
Note:
All qualified applicants will receive consideration without discrimination. Beware of recruitment fraud; verify all communications through official Dover Corporation channels.
Location:
Spain, Barcelona, Sant Cugat del Vallés, Other Support Functions Spain CoC
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