OverviewAt AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group, with headquarters in Madrid, Spain, and design offices in London and Nice, this general fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal). AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.The projectAs the IT Service Desk Manager, you will be responsible for ensuring high-quality end-user support, managing the local Service Desk team, and coordinating global support activities to deliver consistent IT services across the organization.What will the role entail?Service Desk OperationsManage and oversee the daily operations of the IT Service Desk, ensuring efficient handling of incidents and service requests.Ensure incidents and requests are resolved within defined SLAs and KPIs.Monitor ticket queues, prioritize workloads and maintain optimal response and resolution times.Act as the main escalation point for complex or high-impact incidents.Ensure consistent and high-quality IT support services for all end users.Global