Descriptif du poste
As an Account Manager for the Spanish or Italian market, you will be responsible for managing a portfolio of existing clients. You will oversee the entire customer lifecycle, including contract renewals, strategic account management, identifying upsell/cross-sell opportunities, and supporting the implementation of their ESG reputation programs.
Your main goal is to ensure customer satisfaction, loyalty, and growth.
Reporting to a Team Lead and working closely with the Country Manager, your responsibilities will include:
Account Management & Renewals
- Manage a portfolio of existing clients in the Spanish or Italian market
- Serve as their main day-to-day point of contact
- Prepare and lead the contract renewal process
- Identify upsell and cross-sell opportunities (additional products, support services, training…)
Technical and Functional Support on ESG Surveys
- Onboard clients to our back-office platform
- Present the features and functionalities available to them
- Support clients in setting up their surveys and throughout the project lifecycle
- Close the survey process and manage the final accreditation
Cross-functional Involvement
Participate in and take ownership of cross-functional projects aimed at improving the customer experience and platform usage.
Profil recherché
- Master’s degree (Bac+5) with 3 to 5 years of experience in account management, customer success, or B2B client-facing roles, ideally in a SaaS / HR-related environment
- Fluent in Spanish and Italian
- Strong customer service mindset and ability to build trust-based relationships
- Comfortable using CRM and back-office tools
- Deep interest in HR, CSR, and employer branding topics
- Highly organized, rigorous, and a strong team player
Position based in our co-working in Barcelona ! By Joining Our Teams, We Guarantee You
- The opportunity to contribute to an Impact project, that of Improving the Relationship at Work for all