Job Summary
The Tour Delivery Manager is responsible for developing and managing regional tour manager teams to deliver an excellent on-tour experience.
Key Responsibilities:
* Hiring/recruitment: Develop annual hiring and recruitment strategy that supports business growth by sourcing top candidates in the industry to support our brand delivery and excellence standards.
* Training and team development: Continue to evolve training strategy by drawing on individual and team needs through a variety of training models and on the road coaching and training. Conducts tour prep and briefing for new and existing tour managers. Assists in the resolution of issues for Tour Managers on the road when necessary. Supports the planning and execution of the annual TM Collaboration Meeting.
* Performance management: Manage each member of the team to achieve established metrics tied to customer feedback through our quality management tool. Identify training opportunities and resources.
* Support product design and marketing initiatives: Through the input and efforts of the regional team, support tour enhancements and marketing content.
* This position requires some travel (estimated 4 tours per year)
* Collaborate across the organization: Improve operational processes and efficiencies to support tour managers on the road, Product enhancements and new product development, Emergency services protocols.
* Travel: This position requires some travel (estimated 4 tours per year)
Requirements:
* 3-5 years of industry experience or management experience required
* Bachelor's degree preferred
* Strong written and verbal communication skills
* Strong analytical and creative problem-solving skills
* Ability to engage with and manage relationships with internal and external stakeholders
* Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
* Must be able to speak Portuguese or Spanish fluently
About Collette
Collette is a family-owned business that leads the industry in innovation and expertise. We are passionate about fulfilling travel dreams and shaping the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world.
Why Join Our Team?
* Giving back to local communities
* Creating incredible experiences for a world of travelers
* Being part of a value-oriented team that cares for one another