About us
At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products.
Van Hessen, Devro and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary. With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The general life science company Bioiberica produces active ingredients for humans, animals and plants, from starting material it receives from Van Hessen.
We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.
About the role
We are looking for an experienced IT Service Delivery Manager to oversee the end-to-end delivery of SaaS-based IT services and associated applications. This role is critical in ensuring services are reliable, high-quality, and aligned with business needs.
You will play a key role in driving service excellence, improving customer satisfaction, and ensuring operational efficiency across the IT service lifecycle.
Responsibilities
* Owning and managing the end-to-end delivery of IT services and SaaS solutions
* Ensuring services meet agreed SLAs and KPIs and exceed business expectations
* Acting as the primary liaison between IT and business stakeholders for service-related matters
* Leading major incident response, coordinating internal teams and external vendors
* Managing incident, problem, change, and service request processes
* Identifying and managing service risks, dependencies, and continuity plans
* Monitoring service performance and driving continuous improvement initiatives
* Building and maintaining strong relationships with vendors and
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