MISSIONWHAT IS THE TASK OF A DCS?A DCS is the main point of contact between the client and ROIBACK. Their primary task is to increase sales for each client in their portfolio by optimizing online marketing for each direct channel and advising on new trends in online marketing, competitiveness, and profitability. Providing excellent service to clients is crucial, including managing issues promptly and accurately in line with the service agreement with ROIBACK.POSITIONWHAT ARE THE FUNCTIONS OF A DCS?Manage the accounts of assigned clients.Help define sales and service targets.Monitor regularly to ensure targets are met.Identify opportunities for account optimization and execute action plans to maximize revenue through direct channels, reporting on progress.Advise on online marketing trends such as promotional campaigns, email marketing, SEM investment, and membership strategies to maximize ROI.Suggest improvements in pricing and revenue management for the direct channel.Implement new value-added products offered by ROIBACK.Address client needs related to marketing changes, coordinating with relevant departments for resolution.Maintain contact with client representatives through calls and visits, assessing progress and needs to increase loyalty.PROFILEWHAT CHARACTERISTICS DOES A DCS NEED TO HAVE?Analytical and rigorous, with careful analysis of KPIs to detect trends and causes.Deep knowledge of the client’s product/hotel to tailor impactful actions.Commercial and proactive, with a customer-oriented mindset.Flexible in organizing daily tasks and prioritizing profitable actions.Proactive in offering solutions.Interested in becoming an expert in online marketing tools and trends, including ROIBACK products, with the ability to educate clients on their use.At Roiback - HBX Group, we believe diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.
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