The Portfolio/Delivery Manager is a crucial role designed to strengthen client relationships, ensure client satisfaction, and drive business expansion. This position is responsible for maintaining and growing relationships with the key client, identifying new business opportunities, and leading a team to deliver exceptional service and value to clients. Please note: Business trips to Europe and the MENA region may be required.
Details
Location: Flexible (business travel required – Europe & MENA)
Employment Type: Full-time
Start Date: ASAP
Language Requirements: English – Advanced
Requirements / Your Background
* 6+ years of experience in IT, including 4+ years as a Program Manager, Portfolio Manager, Delivery Unit Manager, Delivery Manager, or Account Manager
* Proven experience in account management, business development, or similar roles within the IT services industry
* Strategic thinker with a track record of growing outstaff accounts and achieving revenue targets
* Excellent judgment, interpersonal, analytical, communication, and negotiation skills
* Strong leadership skills with experience managing and motivating teams
* Ability to manage multiple clients and projects simultaneously
* Expert knowledge of IT delivery methodologies
* English – Advanced
Nice to Have
* Fintech experience
* Knowledge of software design, development, and testing
* Technical background (Software Development, QA, DevOps, etc.)
Key Responsibilities
Client Relationship Management
* Develop and maintain strong, long-lasting client relationships
* Act as the main point of contact, managing expectations and ensuring alignment with strategic objectives
Business Development
* Identify opportunities for account expansion by understanding client needs
* Propose solutions that increase value and strengthen long-term engagement
Strategic Planning
* Collaborate with senior management to create and execute strategic plans for account growth and retention
* Monitor market trends and competitor activity to refine strategies
Team Leadership
* Build, manage, and mentor a team responsible for client service and delivery
* Ensure alignment with company goals and client satisfaction KPIs
Project Oversight
* Oversee project delivery to ensure on-time, within-scope, and on-budget execution
* Serve as an escalation point for project lifecycle issues
Financial Management
* Monitor revenue growth, profitability, and expenses across accounts
* Prepare and present regular performance reports to senior management
Quality Assurance
* Implement quality control procedures to maintain service excellence
* Collect client feedback and drive continuous improvement initiatives