The Customer Experience Organization is the heart of HP's executive engagement strategy. Our team coordinates the network of Customer Welcome Centers (CWC) worldwide, hosting customers and partners eager to discover HP's portfolio of solutions. We are seeking a strong, dynamic, creative, and results-driven professional to shape how our customers interact with our products and services. At the intersection of innovation and customer-centricity, this role offers a unique vantage point to design immersive experiences that drive meaningful impact and build trust.
**Key Responsibilities**:
- Serve as recognized authority across CWC organization for Pan-HP topics such as Sustainable Impact (SI), Artificial Intelligence, Work Relationship Index (WRI), as well as sponsorship agreements.
- Develop and execute a comprehensive customer experience strategy for Pan-HP content in CWC worldwide, encompassing content adaptation, storytelling, and activations.
- Develop immersive and engaging experiences that effectively showcase our Pan-HP narratives through innovative and creative methods.
- Partner with regional teams to tailor experiences to local markets while maintaining global consistency.
- Provide training and support to CWC team to consistent corporate narratives and storytelling.
- Create and manage a CWC insights program, collaborating with stakeholders to share customer and partner feedback and implement a closed-loop methodology to improve experiences, inform product teams, and drive customization based on verticals and industries.
**Qualifications**:
- Minimum of 10 years of experience in sales, category, or marketing management, with a focus on general programs.
- Mastery knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management.
- Strong customer-centric approach, with experience in engaging content creation, storytelling, and event activations.
- Strong organizational, planning, and project management skills, including the ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.
- Excellent communication and interpersonal skills, with a flair for building relationships.
- Ability to interface effectively with all levels of management and functional disciplines.
- Strong analytical skills with the ability to interpret data and derive actionable insights. Experience with data visualization tools such as Power BI is a plus.
**What we offer**:
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:
- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.
- Dedicated lactation room
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
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