Overview
Senior Business Analyst role at Omega CRM, a Merkle & Dentsu company, a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. We are looking for a Salesforce Business Analyst.
Job Description
* Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs.
* Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools.
* Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies.
* Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements.
* Collaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives.
* Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors.
* Develop actionable implementation plans or roadmaps to support business transformation initiatives.
* Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials.
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