This is a unique opportunity to be part of our global customer service team and play an important role in our organization.
You will drive the customer service digitalization and transformation journey.
You will build deep partnerships at both global and local levels across Bacardi.
You will coordinate various customer service activities across worldwide teams, supporting Bacardi's growth ambitions and sales.
ABOUT YOU
You have a proven track record in customer service digitalization and transformation.
You are enthusiastic, action-oriented, and possess strong interpersonal skills, with a customer-centric mindset.
You excel at building trusting partnerships across teams, including supply and markets.
You have solid technical skills, are eager to adopt new technology and automation.
RESPONSIBILITIES
* Oversee all aspects of the order-to-cash process with global planning and customer service teams, ensuring compliance with company standards;
* Lead order-to-cash digitalization initiatives, providing teams with effective tools and processes to enhance customer experience;
* Serve as a key user and process lead in the OTC system, ensuring proper training for the user community;
* Ensure efficiency in order processing, adherence to OTC rules, and optimal order management;
* Participate in customer service activities like SOX controls, revenue recognition, data governance, and reporting;
* Provide team backup when necessary.
SKILLS AND EXPERIENCE
* Business acumen with understanding of consumer and customer needs;
* Ability to work independently and confidently, seeking support when needed;
* Experience working within a matrix organization and adapting to change;
* Strong administrative, analytical, and attention-to-detail skills;
* Proficiency in handling large data sets;
* Stakeholder management skills;
* Ability to collaborate across diverse, global teams;
* Bachelor’s degree in Business, Commerce, Logistics, or related field;
* At least 3 years in customer service, preferably in FMCG;
* Key user experience in SAP SD, SAP deployment experience preferred;
* Expertise in Excel, MS Office, and project management tools;
* Experience with automated order management and CRM tools like Salesforce;
* Power BI dashboard experience is a strong advantage.
PERSONAL QUALITIES
* Belonging: Foster a culture of inclusion and appreciation;
* Self-awareness: Reflective, aware of strengths and weaknesses;
* People agility: Relate well, navigate tough situations, communicate inclusively;
* Results agility: Deliver results, inspire teams, execute rigorously;
* Mental agility: Think critically, strategize, innovate;
* Change agility: Curious, adaptable, resilient, growth-oriented;
* Fearless: Embrace risks, innovate without recklessness.
LEADERSHIP AGILITY
At Bacardi, we value attributes that promote our 3Fs culture: Fearless, Family, Founder. These include creating a sense of belonging, self-awareness, people and results agility, mental agility, change agility, and a fearless mindset.
We are committed to diversity and equal opportunity, fostering a fair and inclusive environment free from discrimination based on any protected characteristic.
COMPENSATION AND BENEFITS
We offer a competitive pay package, inclusive of holiday and paid time off, insurance, employee assistance programs, and family-friendly leave policies.
Additional benefits vary by region and employment type, some may require employee contribution or be subsidized.
CAREERS AT BACARDI
Join our legacy as a family-owned spirits company with over 160 years of heritage and a portfolio of over 200 brands. Unleash your potential with us.
About Us
Bacardi is the world’s largest privately-held spirits company, guided by our 3Fs culture. We promote innovation, family, and entrepreneurial spirit, making moments matter for our consumers worldwide.
#J-18808-Ljbffr