What is nazaríes intelligenia?
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
nazaríes intelligenia is a Spanish technology company focused on the development and support of software products used by organizations around the world. Our goal is to build reliable software solutions while acting as a long-term technological partner for our clients.
Over the years, we have built a strong reputation for delivering high-quality software and providing excellent support to the companies that rely on our products in their daily operations. Our team works closely with clients to ensure they can successfully implement, use, and benefit from the software solutions we help develop and maintain.
nazaríes intelligenia is also proud to be a certified B Corporation. This certification recognizes companies that meet high standards of social and environmental performance, transparency, and accountability. Being a B Corp means we are committed to balancing business success with a positive impact on society, our employees, our clients, and the environment.
Our culture is based on collaboration, continuous learning, and long-term relationships, both with our clients and within our team.
Who are we looking for?
Product quality, customer satisfaction, and our team's professionalism make the difference. To support our growing international client base, we are looking for smart, collaborative, enthusiastic, and well-organized professionals who want to contribute to a long-term product vision with a dynamic and start-up mindset.
This position is part of our Customer Success (CS) team, whose mission is to ensure that our clients have a smooth and successful experience using the software products we support.
We are looking for a Technical Support Agent fluent in French and German to provide expert service for an IT project based in Granada. A medium level of English is also expected.
What will your responsibilities be?
* Provide customer support services via telephone and email, delivering clear and satisfactory solutions to customer inquiries while exceeding expectations.
* Collaborate with international teams to continuously keep your knowledge up to date.
* Ensure customers are satisfied with the entire customer service experience, every time.
* Research, diagnose, record, and analyse customer issues, providing accurate solutions.
* Maintain high-speed interaction with the Development Team when escalation or technical collaboration is required.
* Work closely with the Level 2 Support Team to resolve more complex cases.
What requirements do we seek?
* You are fluent in French and German, both spoken and written (mandatory).
* A medium level of English is assumed.
* Experience in technical support is a strong plus.
* Knowledge of hardware, networking, routers, and mobile devices.
* An IT or other relevant technical education is a strong advantage.
* You are a quick learner and open to working with new technologies and products.
* You are flexible, a strong communicator, and good at multitasking and problem solving.
* You are available for a long-term position.
What we offer
A professional and multicultural working environment with people from all over the world.
A well-organized structure built on years of experience in the industry, allowing all agents to benefit from our expertise.
All the required software, tools, and databases. xsgfvud
A permanent contract focused on a long-term relationship.
Health insurance
24 days of vacation + December 24th and 31st
Restaurant vouchers
Online training financed from 50% to 100% (Languages, AWS, Oracle, Azure, etc.)
Last but not least, team drinks a few times a month