PbAbout Us /b /ppHBX Group is the world’s leading technology partner in travel, connecting and empowering global brands in accommodation, transport, activities, and payments. With a network of 300,000 hotels and 60,000 high-value clients across 140 markets, we combine tech, data, and people to deliver exceptional solutions.. /ppbJob Summary /b /ppbr/ppWe are looking for a proactive and detail-oriented bApplication Support Engineer /b to join our Technology Operations team. In this role, you will be responsible for analyzing, prioritizing, and resolving business incidents efficiently, ensuring minimal disruption to critical systems and services. /ppAs a key member of a globally distributed support function, you will work closely with development and product teams to investigate issues, support continuous improvement, and maintain the stability of high-scale, API-driven platforms. This is an excellent opportunity for someone with solid technical foundations who is ready to take the next step beyond junior support into a more autonomous and impactful role. /ppbr/ppbJob Responsibilities /b /pulliManage and resolve support tickets and incidents, including diagnosis, analysis, and resolution of non-complex technical issues. /liliAssess incident criticality and business impact to support effective prioritization. /liliReplicate incidents, analyse logs, and identify root causes to drive resolution. /liliCollaborate with development and product teams to investigate and resolve issues. /liliTest and validate fixes delivered by development teams before release. /liliMonitor system metrics, identify trends, and proactively take actions to prevent issues. /liliMaintain accurate documentation, including knowledge base articles and incident reports. /liliDeliver timely, high-quality technical support to internal stakeholders across the organization. /liliManage competing priorities effectively, focusing on high-impact activities. /liliContinuously improve support processes and contribute to operational excellence. /li /ulpbr/ppbSkillset Required /b /pulliSolid experience supporting bAPI-based applications /b and understanding system integrations. /liliAbility to interpret logs, investigate incidents, and troubleshoot technical issues. /liliWorking knowledge of at least one bprogramming language /b to support analysis and problem-solving. /liliStrong analytical thinking and problem-solving skills. /liliExcellent organizational skills with the ability to manage multiple tasks simultaneously. /liliStrong communication and collaboration skills, particularly when working with technical teams. /liliProactive mindset with the ability to step back, assess trends, and act accordingly. /liliCustomer-focused approach with a sense of urgency and ownership. /li /ulpbr/ppbExperience Qualifications /b /pulliPrevious experience in an bApplication Support, Technical Support, or similar role /b (junior +). /liliExperience working in bhigh-availability, global environments /b is highly desirable. /liliFamiliarity with bmonitoring tools, metrics analysis, and incident management processes /b. /liliExperience in fast-paced, technology-driven organisations. /liliDegree in Computer Science, Engineering, or a related technical field is a plus. /liliAdvanced English is a must /li /ulpbr/ppAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. /ppWe're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. /p