The Critical Environment Manager (CEM) is a key resource for the technical management of operating data centers. The CEM is responsible for streamlining data center operations and maintenance, as well as removing risks in the data center's critical environment. They lead both recurrent (e.g., seasonal readiness) and ad-hoc technical projects to mitigate or remediate risks related to loss of resilience or redundancy in data centers.
The CEM collects technical data from Data4 Facility Managers and customers to define technical roadmaps and projects. They oversee all aspects of critical environment projects, from inception to completion, coordinating with engineering, operations, and facilities management teams to ensure seamless execution with minimal disruption. They are directly accountable for timely and budget-compliant project completion.
They identify and mitigate risks such as equipment failures, power outages, or environmental threats by implementing risk management strategies and contingency plans, including summer / winter readiness, load failover audits, etc. They ensure projects meet industry standards, regulatory requirements, and best practices, supporting QA processes and audits, and ensuring compliance with standards like Uptime Institute Tier Standards and ISO 27001.
The CEM engages external vendors, contractors, and stakeholders, monitoring vendor performance and adherence to project specifications and timelines. They stay updated on data center availability trends, conduct technical audits, and foster continuous improvement by reducing human errors, streamlining operations, and leveraging emerging technologies for performance optimization.
They communicate project updates, milestones, and key metrics to stakeholders, including customers and leadership, through reports and presentations. They promote trust and collaboration, assist team members and other managers in removing hurdles, and help create a shared technical vision and goals.
RESPONSIBILITIES
* Respect and enforce certification policies in terms of :
* IMS : Respect and improve the Integrated Management System with stakeholders.
* H&S : Respect health and safety rules.
* Information security : Respect information security policies.
* Energy : Respect energy management policies.
* Job-specific responsibilities include :
* Collect technical data from field and customers.
* Establish risk maps and action / contingency plans.
* Coordinate with cross-functional teams for project execution.
* Lead technical discussions and support within Data4 and with external experts.
* Lead technical projects, ensuring timeliness and budget adherence.
* Communicate project status to stakeholders.
* Ensure projects meet standards and regulations.
* Implement QA processes and audits.
* Engage with contractors and stakeholders.
* Conduct technical audits based on failure data.
* Update and drill escalation matrices.
* Execute and report on improvement plans.
* Address operational challenges involving multiple DCs.
* Participate in audits and manage non-compliance gaps.
Requirements
* Education and experience :
* 5+ years in a similar or mission-critical operation role.
* 2+ years in project or process management.
* Bachelor’s Degree in Electrical, Mechanical, or Energy Engineering or equivalent.
* Fluent in English and Spanish.
* Technical skills :
* Experience in data center operations and infrastructure.
* Knowledge of power, cooling, and IT equipment.
* Experience in project and risk management.
* Experience with incident management and error learning.
* Proficiency with IT tools like JIRA, Grafana, Proxima, Remedy.
* Preferred skills :
* Certification from PMI or similar.
* Knowledge of industry standards like Uptime Institute Tier and ISO 27001.
* Strong ethics, trustworthiness, strategic thinking, and ownership mentality.
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