Overview
Ready to Power the Connected World? Join Our Elite Network Support Team!
What were all about :
Any company can tell you how they are a multiaward-winning market-leading business and yes we are both of those things in the world of IoT connectivity. 14 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks — we connect you to more than 750 networks worldwide delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA and we have an insatiable hunger to wow. While we may not always get it right, our drive to collaborate, innovate and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service, support and the most flexible, resilient and secure connectivity solutions on the market. Our expertise spans across sectors including industry, agriculture, healthcare, security, transport, utilities and smart cities.
IoT — a fancy acronym or a secret code
The Internet of Things (IoT) is like the magical glue that keeps the world connected. Wireless Logic provides cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Your Adventure
Are you a networking whiz fluent in Spanish and ready to tackle complex challenges on a global scale? At Wireless Logic, a fast-growing leader fueling the exciting world of M2M and the Internet of Things (IoT), we are seeking an energetic and focused Network Diagnostics Specialist (Level 3 Spanish Support) to be a vital part of our dynamic Service Desk!
Your Mission
Dive into the heart of our network, providing 24/7 expert support (in English / Spanish) and critical local assistance in Spanish.
Your Adventure Will Involve
* Be a Customer Champion: Providing top-tier troubleshooting and technical support via phone and email to end users, dealers and distributors.
* Mastering the Network Maze: Tackling and resolving complex incidents involving IPsec, SSL/OpenVPN connections, VLAN configurations, VRFs, Access Lists and dynamic routing protocols (OSPF/BGP);
your expertise will be key.
* Collaborating with the Best: Partnering with our Mobile Networks team to pinpoint the root causes of tricky network gremlins.
What Makes You a Great Fit
* You bring 2 years of battle-tested networking experience from a NOC/ISP environment.
* You speak the language of networks fluently;
ideally hold a CCNP Enterprise or Service Provider level certification.
* You are a Cisco command-line ninja with mandatory experience on their Routers/Switches and Firewalls.
* Your technical and analytical skills are legendary, allowing you to dissect complex issues with ease.
* You are familiar with keeping a watchful eye on networks using monitoring tools like PRTG.
* You possess a deep understanding of core principles of Ethernet, TCP/IP routing, policy-based routing, IPsec/SSL/OpenVPN, and VRFs.
* You have a proven track record of slaying network problems and finding effective resolutions.
* You are a consummate professional in all your client interactions.
* You are an innovative thinker bringing a positive, proactive attitude and thriving on change.
* You excel in a fast-paced, agile environment where critical thinking and sharp problem-solving are your superpowers.
* You are a self-starter ready to take ownership and drive solutions.
* Bonus points if you have experience providing sales support in complex network environments and if you speak additional languages.
Behaviours We Value
* You are a time-management maestro and possess natural leadership qualities.
* You are a task terminator, seeing every mission through to completion.
* Your attention to detail is laser-sharp, delivering accuracy at the highest level.
* Problem-solving is your passion;
you tackle challenges head-on.
* You are a priority-focused professional, effectively managing tasks and aligning with stakeholders.
* You are a team player, collaborating effortlessly across departments.
* You bring a positive forcefield to every challenge, consistently striving for excellence.
* Your interpersonal and communications skills are top-notch.
Why Choose Your Adventure with Wireless Logic
* Be Part of Something Big: Join an entrepreneurial company that's leading the charge in the exciting world of IoT.
* Unlock Your Potential: We offer full training, continuous support and the tools you need to conquer new heights in your career.
* Join a Company with Heart: We genuinely value and respect our employees, fostering a supportive and inclusive environment where you can thrive.
Ok Im Interested Whats Next
Thank you for your interest in Wireless Logic Group. We appreciate the time and emotion that goes into an application.
We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Due to volume we are not able to respond to everyone individually;
if you have not heard back from us, you have not been successful on this occasion, but we would love to stay in touch for future opportunities.
Overview of interview process at Wireless Logic
* Tele-Interview: Meet your manager
* 1st Interview (Virtual) - Meet the People Team
* 2nd Stage (Face to Face) - Meet our leadership
If you require reasonable accommodation during the application and selection process please let us know. We will work together to best meet your needs.
How we work
We know the world has changed and we want to offer our employees the chance to collaborate at our office spaces while enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process, but we are excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We lead with a lens of diversity, equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have questions or wish to exercise your right to access, erase or restrict the processing of your data, please contact us and we will respond to your query as soon as possible.
Key Skills
Database, Jira, Linux, Bank, Java
Employment Type : Full Time
Experience : years
Vacancy : 1
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