ILO STUDIOS is dedicated to bringing the ancient tradition of ice baths and saunas to modern lifestyles with a focus on joy, well-being, and self-discovery. These experiences rejuvenate the body and mind, leaving individuals feeling energised, present, and full of positivity. We believe in the transformative power of challenging oneself to unlock greater focus and awareness. At ILO STUDIOS, joy is at the heart of what we do, empowering individuals to discover a deeper sense of fulfillment and vitality.
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Role Description
We are seeking a full-time Community Host for our vibrant facility in Barcelona. The Community Host will be responsible for welcoming and engaging with guests, ensuring a warm atmosphere, providing exceptional customer service, and educating visitors on the benefits of our offerings. Daily tasks include managing bookings, guiding clients through the ice bath and sauna experiences, assisting with facility maintenance and cleanliness, and promoting additional services or products. The role requires a hands‑on, detail‑orientated, proactive team member who thrives in a dynamic environment and values customer satisfaction.
Qualifications
* Strong Communication and Customer Service skills to interact effectively with guests and enhance their experience.
* Experience in conducting Training and demonstrations to introduce clients to our offerings.
* Knowledge of Food & Beverage management to enhance the overall hospitality experience.
* Strong Sales abilities, particularly in promoting and upselling relevant services and products.
* Outgoing and welcoming personality, with the ability to create a warm and inclusive atmosphere.
* Strong organisational skills and attention to detail to maintain a clean and professional environment.
* Relevant work experience in wellness, hospitality, or a similar industry is a plus. xpzdshu
* Fluency in English and Spanish is required; additional languages are a plus.
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