Hr operations associate (armilla)

SD Worx is a leading European provider of Payroll & HR services with general reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.
At SD Worx, we’re expanding our SAP Managed Payroll Services team and looking for HR Operations Associate who want to make an impact and grow in an international, professional and people‑focused environment.

About the role:
As the HR Operations Associate, you will be learning the HR operations for outsourcing services for our SAP MPS team. This role includes delivery assurance with high quality operational support across, time management, benefits management, pensions, insurances and garnishments. You will be comprehending the delivery of HR services to our customers, ensuring the effective execution of tasks within the team. You will work closely with internal stakeholders to ensure smooth HR processing and contribute to the timely and accurate delivery of HR services to our clients. You will also assist with simple client inquiries.

Which tasks can you expect?
- Process simple HR service cases and provide appropriate resolutions.
- Collaborate with HR Operations Administrators and Specialists when needed.
- Process data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.
- Process Document management where client self-service is not possible.
- Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
- Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of general and local standards, procedures and process changes.
- Participate in data controls using the SAP Payroll Control Centre tool and SAP integration data monitoring tool and proces