Omega CRM Consulting is seeking a CDP Specialist to collaborate with a leading global pharmaceutical company.
Role Overview
The Platform Manager CDP supports the operational enablement and technical execution of the Customer Data Platform (CDP) within the Campaign Automation Services team. Under the guidance of the Global Platform Management Coordinator, this role ensures the effective configuration, integration, and utilization of the Treasure Data CDP across global and regional teams. The Platform Manager CDP works with internal stakeholders and external consultants to deliver scalable, data-driven campaign capabilities.
Key Responsibilities
* Support configuration, integration, and maintenance of the Treasure Data CDP in collaboration with IT and development teams.
* Translate business requirements into technical specifications for data ingestion, enrichment, and audience segmentation.
* Maintain and update data schemas, pipelines, and segmentation logic as directed.
* Coordinate with the Campaign Automation team on segmentation briefs and campaign targeting.
* Support integration of CDP audiences with marketing automation platforms (e.g., SFMC).
* Provide support for troubleshooting and platform usage questions related to the CDP.
* Document platform processes and contribute to knowledge sharing and training materials.
* Monitor platform performance and report findings for further action.
* Align with global rollout plans and operational models outlined by the Coordinator.
Required Qualifications
* Bachelor’s degree in Marketing, Data Science, Business Administration, or related field.
* At least 3 years of experience in marketing technology, data operations, or campaign support roles.
* Familiarity with Customer Data Platforms (Treasure Data preferred, or Twilio Segment, Data Cloud, Oracle Unity).
* Knowledge of data integration, ETL processes, and audience segmentation.
* Experience supporting marketing automation tools (e.g., SFMC).
* Strong communication and collaboration skills for working with cross-functional and global teams.
* Detail-oriented, proactive, and comfortable in a support role.
* Fluent in English; able to work across time zones and cultures.
What We Offer
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training and certifications to enhance skills, including official certificates from our partners.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to societal betterment through Omega in action.
About Us
Omega CRM, part of Merkle, is a global digital company focused on enhancing the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI.
Alongside Merkle, we form Spain's largest Customer Experience Management (CXM) agency, offering integrated media, creativity, content, technology, and strategy solutions to generate real business impact.
With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain.
We serve industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we value growth through our people, guided by our core values: #Talent, #Flexibility, #Commitment, and #Innovation. We believe in growing #Together.
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