At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4,000 hospitals in 120 countries.
Our key to success is our creative, talented and hard‐working team, which consists of around 2,000 dedicated and inspiring individuals in 25 locations worldwide. To reach our targets we are seeking committed colleagues who can stand behind our core values: curious, authentic and useful.
Job DescriptionWe are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers, thanks to your extensive technical knowledge. You are the face of the customer, ensuring that their equipment is installed, maintained and serviced, and that clinical staff receives professional technical assistance. Working independently from your home office, you will support our new and revolutionary product line – Loop‐X.
Main Responsibilities
Install new Brainlab devices and software in hospitals
Install software/hardware upgrades
Perform maintenance and inspection of systems/devices, including electrical safety tests, within specified timeframes
Perform troubleshooting independently
Repair systems/devices and minimize downtime
Complete every installation or service assignment quickly and efficiently
Plan, organize and implement all service assignments conscientiously and independently following the directive from the Support Manager
Perform mandatory administrative tasks accurately
Document performed services according to Brainlab policies
Provide ideas and innovation to improve current products and offer sustainable input for continued engineering
Keep customers up‐to‐date regarding open requests, maintain good customer relationships and deliver high‐level customer service
Maintain good and efficient communication between customers, colleagues and superiors
Qualifications
Technical degree in electrical engineering, electronics, mechatronics or a similar field
Preferable 1–3 years' experience in a technical support role, ideally for a healthcare company or provider
Experience with X‐ray imaging systems or scanners is a plus
Good knowledge of computer and network technologies
Strong analytical, troubleshooting and problem‐solving skills
Highly motivated and customer‐oriented personality, with the ability to prioritize tasks and work independently
Excellent organization and time‐management skills, able to manage several work streams simultaneously
Ability to work well individually and in a team environment
High flexibility and willingness to travel internationally up to 80 % of the time
Excellent communication skills in English and Spanish
Basic MS Office knowledge
Salesforce.Com (CRM) knowledge is a plus
Necessity to possess a valid driving license
Additional Information
International, positive and innovative environment
Working in a team of great colleagues who help and support each other
Seeing your contribution make a positive impact on the daily work of clinicians around the world
Home office and flexible working hours
Fair compensation package
Company car, cell phone and laptop – also for private use
Comprehensive education and training opportunities, digital language courses
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