At Passwork, our mission is to help businesses protect their most sensitive data through secure,self-hosted and cloud password management. We combine enterprise-grade security with intuitive design, giving organizations full control over their credentials without compromising on usability.
Our solutions are built for security-conscious environments: from global enterprises to governmentagencies, we help teams collaborate safely while meeting the strictest compliance requirements.Founded in Europe and trusted by over 10,000 businesses worldwide, Passwork is a growing teamdedicated to making enterprise password management simple, secure, and truly self-hosted.
The mission of the Strategic Account Manager is to unlock the growth potential within Passwork'senterprise customer base and to actively develop new enterprise business. Alongside expansion, you will drive new business development by defining outbound strategy and ICP — supported by a dedicated infrastructure and team that handles execution.
In this role, you will operate closely with our Customer Success team. As the Strategic Account Manager, you own the commercial execution: strategic account planning, executive relationship building, deal progression, negotiation and closing.Your CSM partners complement you with deep customer knowledge and day-to-day relationshipmanagement. They provide insights on product adoption, customer health and potential expansion signals, while you drive the commercial conversations.
You drive revenue growth, manage executive stakeholders and ensure expansion deals move forwardThis partnership ensures every strategic account receives both the commercial focus of a dedicated SAM and the service excellence of an experienced CSM.
Outreach & New Business DevelopmentIn addition to portfolio expansion, the SAM plays a key strategic role in new business development through outbound. Define and continuously refine the Ideal Customer Profile (ICP) for outbound new business —Close your first major expansion deal or have 2+ deals in final negotiation stages.• Lead the full expansion sales cycle from opportunity identification to closing, across Passwork's fullupgrades and DevOps API adoption.
* tailored business cases and ROI analyses.
* direction on new business outreach without managing execution directly.
* Manage CRM data with high accuracy and maintain detailed account plans and opportunity notes.
* •