Overview
Were a integral leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we are working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.
The Service Engineer Digital Technologies for Leica Biosystems is responsible for delivering, promoting and selling high quality technical service within geographical area of responsibility, including EU if required, with the objective of achieving customer satisfaction whilst obtaining individual or team revenue and KPI targets.
This position is part of the Service team and is located in Madrid fully remote. You will report to the Iberia Team Leader.
Language: English & Spanish.
Responsibilities
- Perform service and maintenance, troubleshooting and commissioning of Leica Biosystems laboratory instruments, focusing on configuration and implementation of Imaging Solutions, network devices and remote services.
- Visit customers for installations, preventive maintenance, repairs, fault analysis and upgrades to achieve high customer satisfaction and ensure professional repairs in due time with effective, efficient & safe work practices.
- Provide phone and remote support to reduce customer downtime. Perform root cause analysis in the field or in the business/manufacturing unit. Be the local expert and go-to person for other FSEs in the region.
- Deliver on-site installation of Imaging Solutions, including configuration of network requirements; report and document activities in the CRM & Service management systems; handle expenses, stock management and other relevant service documentation/processes.
- Work in close collaboration with DP product specialist EMEA, Business Unit and other LBS Field Service teams to improve reliability and provide feedback on Imaging Solutions technical support.
- Co-operate with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network.
- Document customer information with the CRM & Service management systems in a timely manner.
- Overnight travel may be required.
Qualifications
- Experience in Field Service or a related field, preferred on medical devices.
- Knowledge of network configuration and setup such as firewalls and TCP/IP networking.
- Experience with Windows Server, Linux, VMs and working knowledge of SQL.
- Knowledge of Digital Pathology Integration solutions and software installations advantageous.
Location & Travel
Madrid: fully remote; Overnight travel may be required.
Additional Information
We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
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