Medical Information and Adverse Event Intake Specialist (Polish, English, Dutch/Norwegian/Hungarian) – 6‐month contract
Use your scientific and foreign language expertise to join a leading pharmaceutical safety services organization. You will provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support and other needs. The role focuses on reviewing, assessing and processing safety and product quality information in a global team.
Responsibilities
Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs (excluding commercial sales support).
Receive, triage, review, and process lifecycle safety operational data. Perform data entry for tracking and lifecycle safety databases, code relevant medical terminology, write descriptive narratives, generate queries, perform quality control, assist with reconciliation, drive case closure, and coordinate translations.
Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
Build a positive, collaborative team environment, lead by example, train and mentor less experienced team members and operations staff.
Establish and maintain effective team project service operations communications.
Liaise with the Project Manager by proactively identifying issues and proposing solutions.
Participate in training across lifecycle safety process service offerings, and work in groups implementing new initiatives.
Required Knowledge, Skills and Abilities
Life Sciences Degree.
Excellent written and verbal skills in Polish, English and either Dutch, Norwegian or Hungarian (minimum C1).
Willingness and aptitude to learn new skills across our lifecycle safety service lines.
Excellent attention to detail and accuracy while maintaining consistently high‐quality standards.
Excellent organizational and time‐management skills.
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Ability to work effectively on multiple projects simultaneously, organize own workload and manage competing priorities.
This role is not available for UK visa sponsorship.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
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