**A Snapshot of Your Day**
As a Operations Owner for OT CMDB in collaboration with OTSM team (Operational Technology Service Management), you will be responsible for managing and optimizing the OT CMDB operational delivery. You will plan and adjust service costs, create, maintain and improve internal processes, and ensure that service quality meets the required standards. You will work closely with various groups and external partners to ensure smooth service design, implementation and delivery. Your role will involve supervising the implementation of ITIL practices and ensuring compliance with industry standards.
We offer flexible work hours, and the choice of working from office or home. Join us on this exciting journey and play an important role in defining the future IT & OT Processes at Siemens Energy.
**How You’ll Make an Impact**
- **Operational Management**: Take ownership for managing the OT CMDB service operations and ensuring that service quality meets the required standards.
- **ITIL Practices**: Solid background in implement and overseeing ITIL practices to enhance service management.
- **Collaboration**: Work closely with various groups and external partners to ensure smooth service delivery.
- **Customer Focus**: Continuously listen to our internal customers and align service priorities accordingly.
- **Cost Planning**: Plan and adjust service costs to ensure efficient use of resources.
- **Process Monitoring**: Monitor internal processes and find opportunities for optimization.
**What You Bring**
- **Expertise**: Strong knowledge of Service Management and related technologies, ideally including operational technology in the shopfloor environment.
- **Experience**: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment.
- **Skills**: Decision-making, problem-solving skills, and coordination of third-party providers.
- **ITIL Training**: ITIL training is advantageous.
- **Technical Skills**: Proficiency in Service Management & Service-Now.
**About the Team**
You will be part of Operational Control Center (OCC), a dedicated team focused on operational excellence and execution of IT processes. This team is responsible for managing and optimizing IT & OT services, ensuring that they meet the needs of the organization and its partners. We provide an atmosphere to learn & develop your skills in an agile and flexible work environment.
**Who is Siemens Energy?**
At Siemens Energy, we are more than just an energy technology company. With 98,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the integral community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
**Our Commitment to Diversity**
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences
**Rewards/Benefits**
- Competitive compensation package
- Work-life balance: Flexible working time,
- Flexible mobile working policy (hybrid)
- Local benefits such as meal allowance, flexible plan and much more
- Self-driven development framework with insights and resources to develop and grow on technical and soft skills. Continuous learning
- International and cross Business Units
LI-AP1