The new position will perform the role of Dynamics365 technical expert.
International context related to manage, support, and implement Dynamics 365 solutions in Nippon Gases Europe (13 European countries, 1000 users).
Modules of Sales & Marketing, Customer Service and Field Service are in use in some regions and businesses and planned to be implemented in other regions. Dynamics365 solutions are continuously growing in terms of functionalities, departments, and final users.
The ERP systems integrated with Dynamics solutions are Oracle JD Edwards, SAP and AS / 400, depending on the business and country.
Tasks / Responsibilities :
Technical expert :
* Validate technical architecture (Definition is on our external technical providers).
* System administrator. Manage Dynamics environments and define governance model.
* Collaborate with technical decisions related to the platform and ongoing projects.
* Maintain the integrity of the information stored in Dynamics system.
Business analyst / Project management :
* Manage support of current Field Service solution in Spain. Troubleshoot application incidents and escalate technical issues to the delivery unit / application maintenance teams (External technical providers).
* Monitor and control the assigned activities in small projects.
* Direct collaboration with business users, understand the needs, collect requirements.
* Propose solutions to business needs by maximizing the features and benefits of Dynamics 365.
* Drive consistent usage of Dynamics system and adherence to processes.
Job requirements
Education :
Certifications on Dynamics 365 and related technologies
Preferably, bachelor’s degree in computer science, information systems, or related studies.
Preferably, Project management studies or certifications (PMI, Agile).
Experience :
5+ years of experience with Dynamics 365
Functional and Technical experience implementing Dynamics 365 Sales & Marketing and Customer Service and Field Service.
* Leading functional analysis.
* Configuring Dynamics 365 platform and modules.
* Coordinating or developing customizations.
* Coordinating or developing integrations with other systems (preferably with Oracle JD Edwards or SAP).
* Understanding of data models in Dataverse.
Support to business users.
* Experience training business users in Dynamics 365 functionalities.
* Experience working with business users in the definition of business processes and requirements, preferably in Industrial or Healthcare sectors.
Languages : English (Fluent written and spoken), Spanish.
Competencies : Interpersonal skills, high self-management skills, excellent written and verbal communication skills, problem-solving and drive for results, customer-driven, open and receptive to new challenges. Willingness to continue learning about business processes and the technology (Dynamics).
Location : The position will be based in Madrid. Ability to travel 10% in Europe.
About Us
Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement in broad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics and energy. We aim to create social value through innovative gas solutions that increase industrial productivity, enhance human well-being and contribute to a more sustainable future.
Making life better through gas technology.
What can you expect from us?
We are an industrial company in which safety and integrity come first, as it could not be otherwise. We bet on the talent of each of our employees, creating opportunities for development and learning, as well as offering an environment of personal conciliation. Our employees are the key to achieve high customer satisfaction and be, day by day, your choice. We have a high commitment to society and respect for the environment. These values make us a great company with solid and continuous financial results.
Equal Opportunity Employment Policy
Nippon Gases is a company committed to equality and promotes an inclusive work environment free of any type of discrimination and harassment. We believe that the diversity of talent strengthens and increases our success. We have equality policies that guarantee employability and increase opportunities for all candidates.
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