San Fernando, PH
POSITION OVERVIEW
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.
Are you a persuasive communicator with a knack for crafting winning proposals and driving new business? We’re looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high‑value clients across industries.
This role is ideal for a goal‑oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space.
KEY RESPONSIBILITIES
* Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
* Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
* Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
* Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
* Executive Engagement: Present proposals and strategies to senior leadership and C‑level executives with confidence and clarity.
* CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
* Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.
CANDIDATE QUALIFICATIONS
* Bachelor’s degree or equivalent experience in business, communications, or related field.
* 5+ years of leadership experience in sales, proposal writing, or business development.
* Proven ability to translate strategic vision into actionable plans with measurable outcomes.
* Strong background in complex deal structuring, financial modeling, and contract negotiation.
* Experience in BPO and contact center operations (inbound, outbound, chat, email).
* Exceptional writing, editing, and presentation skills.
* Proficiency in Microsoft Office Suite and CRM platforms.
* Ability to work independently, manage multiple priorities, and travel as needed.
* Demonstrated thought leadership and ability to inspire cross‑functional teams.
COMPENSATION & BENEFITS
* HMO Coverage plus a dependent.
* Dental Coverage – in‑house dental assistance worth ₱5,000.
* Free meal during training.
* Career growth and learning.
* Allowances for rice, clothing, laundry and meals.
* Performance and loyalty bonuses.
* Frequent disinfection, fogging of workplace.
* Opportunities for growth and promotion.
* Employee shuttle services.
* Company retreats and off‑site events.
* Sharpen your social skills while meeting awesome people and making new friends.
* Plus, more in‑office rewards, raffles, recognition gifts, and treats!
* Rank & File: ₱100,000 coverage.
* Supervisors/Managers: ₱120,000 coverage.
CONDITIONS OF EMPLOYMENT
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
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