What success looks like in this role: Problem Management
In this area the person must help the technical teams to coordinate problems related to Major Incidents. This will require tactical skills to drive a no blame culture when it comes to identifying the root cause of the problems.
Analyze incident data to identify areas for improvements for the different services and present this to them, so that they can stop the incidents from recurring more and reducing their own workload.
Support the teams to identify Known Errors, provide feedback on the quality and make sure that they are getting published.
Change Management/Enablement
As a change manager you will be responsible for reviewing normal changes to ensure that all the aspects of the change have been thought through and documented properly in the change request. In case any questions or missing data you will have to work with the change requester to clarify any questions or request the person to provide all the information. This requires general understanding of different IT areas to be able to assess if the information technical teams have provided is complete and correct.
The role will also collaborate with different teams to ensure that standard changes and change templates (for normal changes) are identified and defined in our ITSM system (ServiceNow). This will require good risk analysis skills.
Other
Build reports and dashboards in ServiceNow to identify exceptions in records and monitor KPI.
Provide suggestions on how to improve or streamline processes with UNICC and for specific services.
Perform other duties as required.
You will be successful in this role if you have:
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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