Overview
Customer Support and Administration Professionals... want to join a fast growing medtech multinational?
Responsibilities
- Provide first-line customer support to hospitals, clinics, and healthcare professionals
- Daily interaction with the Sales team to ensure coordination of team activities
- Be the first point of contact for all customer support and sales administration, including invoicing and payment coordination
- Maintain accurate customer records
- Collate technical or clinical issues to process escalations
- Support the sales team with administrative tasks
- Administration of invoices for customers, including checking orders and issuing invoices in line with guidance from the finance and supply chain department
- Coordinate payment collection from customers; healthcare entities, hospitals, clinics, etc.
- Assist in preparation of sales presentations and proposals
- Maintain and update customer databases and sales documentation
- Coordinate sales meetings and product demonstrations
- Prepare regular sales reports and dashboards
- Follow up on sponsorships, invitation letters, MATs numbers — monthly reports of the billing status
Events Support
- Assist in organizing medical team training events, workshops and certification courses
- Support setup of training materials and demonstration equipment for medical sessions
- Help coordinate hands-on training events at hospitals and medical centers
- Maintain training schedules, participant records, and post-event documentation
- Assist with travel arrangements, transfers and bookings when necessary
Requirements
- 2 years administration in med-tech or similar
- Knowledge of invoicing systems and accounts receivable processes
- Experience working with CRM systems
- SAP experience
- Excellent organizational skills and attention to detail
- Professional communication skills by phone and email
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Administrative and Customer Service
- Industries
- Medical Device
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📌 Sales Customer Support
🏢 Meril
📍 Madrid