A general e-commerce leader seeks a proactive Escalation Specialist for its Maintenance Operations Centre in Barcelona. The successful candidate will be responsible for monitoring alarm systems, managing escalations, and ensuring effective communication with operational stakeholders. This role demands strong customer service orientation and the ability to work in a fast-paced environment. Candidates should have experience in IT or operations and excellent technical reporting skills. Join an inclusive team delivering exceptional service and reliability.#J-18808-Ljbffr