PWe are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out /ppbr/ppLooking to jump-start your career? /ppWe are purpose-driven. We enable healthcare organizations to be future ready, and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. /ppbr/ppbJob Summary: /b /pp The Service Owners Lead will act as the primary owner for creative, email, e-detail, and web services within the organization. This role is responsible for defining service KPIs, establishing SLAs, and ensuring operational excellence through effective service management. The role also drives performance reviews, including Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), and ensures alignment between creative and digital teams with broader business objectives. /ppbr/ppbKey Responsibilities: /b /pulliServe as the single point of accountability for creative, email, e-detail, and web services. /liliDefine, implement, and monitor bKPIs, SLAs, and operational metrics /b for all services. /liliConduct bMonthly Business Reviews (MBRs) /b and bQuarterly Business Reviews (QBRs) /b with internal stakeholders and external partners. /liliEnsure high-quality delivery across creative and digital campaigns, including emails, e-detail content, and website initiatives. /liliCollaborate with cross-functional teams to prioritize workloads, manage resource allocation, and optimize processes. /liliIdentify opportunities for process improvement, automation, and efficiency within creative and digital services. /liliManage service escalations and implement corrective actions as needed. /liliMaintain up-to-date documentation of service workflows, SOPs, and performance dashboards. /liliProvide leadership, guidance, and support to teams delivering creative and digital outputs. /liliAlign service delivery with compliance requirements and industry best practices in life sciences. /li /ulpbr/ppbQualifications: /b /pulliBachelor’s degree in Marketing, Life Sciences, Business Administration, or related field. /lili7–10 years of experience in creative, digital, or marketing operations within life sciences or pharmaceutical industry. /liliStrong understanding of creative production, email marketing, e-detail content, and web operations. /liliExperience in defining KPIs, SLAs, and managing service performance. /liliProven ability to conduct MBRs/QBRs and communicate insights to senior stakeholders. /liliExcellent project management, analytical, and organizational skills. /liliStrong leadership and team management capabilities. /liliKnowledge of regulatory requirements and compliance in life sciences marketing preferred. /li /ulpbKey Competencies: /b /pulliStrategic thinking and business acumen /liliOperational excellence and process optimization /liliStakeholder management and collaboration /liliProblem-solving and decision-making /liliEffective communication and presentation skills /li /ulpbr/ppbWhat We Offer: /b /pulliOpportunity to lead critical creative and digital services in a global life sciences environment /liliDynamic, collaborative, and innovative work culture /liliCareer growth and professional development opportunities /li /ul