Experience the power of a game - changing career
Are you looking forwhat’snext?We’rea general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Ifyou’relooking to grow and be inspired, as aFashion Support Consultantin Barcelona (On-site), you will be part of our team ofgame-changerswho are powering the brands of the future infashion.
Career growth and personal development
We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.
What you will do in this role
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties.
Your qualifications
We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual in English
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalated call to resolution
- Have working knowledge of IT Platform, equipment, and applications such as Windows/MS Office
It will be a plus if you have:
- Sales experience
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- Full-time 39 hours/week temporal contract: Monday to Friday 16:00 pm - 01:00 am
- Salary 18.978 euros gross/year + up to 1200 euros gross/year in bonus
- Good location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you’ll be working on
- Career development programs, specialized courses,
Experience the best version of you!
At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We’reproudlyunited as oneteam, one company, globally. We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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