Senior Facilitator
Permanent contract / Location: Abu Dhabi
Les Roches Global Hospitality Education, ranked in the top 3 for Employer Reputation of Hospitality & Leisure Management graduates by QS World University Rankings, is part of the Sommet Education Group. Founded in 1954, Les Roches is a Swiss-model private institution offering undergraduate and graduate degrees in hospitality, tourism, and event management. We prepare entrepreneurial and innovative graduates across our campuses in Crans-Montana (Switzerland), Marbella (Spain), and Abu Dhabi (UAE).
We share our values: Development, Distinctiveness, Joint commitment, Openness, and Sense of service.
The Senior Facilitator is an experienced learning and development professional responsible for delivering impactful training programs that foster skill development, performance improvement, and organizational growth. This role involves leading workshops, coaching sessions, and learning interventions across various topics, mentoring junior facilitators, and contributing to training design and evaluation. The Senior Facilitator plays a key role in creating an engaging learning environment, adapting delivery methods to diverse audiences, and aligning training outcomes with strategic goals.
Education and Professional Qualifications:
* Bachelor’s degree in Education, Human Resources, Psychology, Business, or related fields.
* 5+ years of experience in training facilitation or adult education, preferably in a corporate or professional setting.
* Recognized certification in training/facilitation (e.g., CIPD, ILM, Train-the-Trainer) is advantageous.
* Strong understanding of adult learning principles, instructional design, and learning technologies.
Experience:
* Minimum 5–7 years in learning and development, focusing on training facilitation and adult education.
* Experience developing instructional materials such as participant guides, facilitator manuals, slide decks, and e-learning content.
* Hands-on experience with LMS, virtual facilitation tools (Zoom, MS Teams, WebEx), and authoring tools (Articulate, Captivate, Canva).
* Background in facilitating soft skills, leadership development, product, hospitality, and customer experience training programs.
* Experience managing training projects from scoping to evaluation, and mentoring junior facilitators is highly desirable.
Key Responsibilities:
Program Design & Development:
* Design comprehensive training programs and curricula tailored to different learning levels and organizational needs.
* Create instructional materials, including facilitator guides, learner workbooks, multimedia content, and assessments.
* Translate complex information into engaging, accessible learning experiences using adult learning principles and instructional design models (e.g., ADDIE, SAM).
* Utilize learning technologies (LMS, e-learning modules, microlearning) to support hybrid and blended learning environments.
* Conduct needs assessments to identify skill gaps and learning priorities.
Training Delivery & Facilitation:
* Deliver engaging, interactive training sessions both face-to-face and virtually.
* Facilitate discussions, exercises, simulations, and case studies to boost learner engagement.
* Monitor engagement, adapt techniques in real-time, and provide coaching/support.
* Create a safe, inclusive environment that encourages participation and reflection.
* Deliver train-the-trainer programs to develop internal facilitators.
Learning Innovation & Continuous Improvement:
* Stay updated on learning trends, tools, and technologies to enhance content and delivery.
* Introduce innovative formats like gamification, scenario-based learning, and peer learning.
* Evaluate program effectiveness using frameworks like Kirkpatrick’s model and implement improvements.
* Lead debriefs, gather feedback, and update training content accordingly.
Stakeholder Engagement:
* Coordinate with internal teams and external partners to organize training logistics and align objectives.
* Act as a trusted advisor, providing insights on learning solutions to support performance gaps.
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