PuOUR PURPOSE /u /ppemTo be the “ambassador” who conveys the Brand’ philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. /em /ppbr/ppuRESPONSIBILITIES /u /pulliWelcome and serve the customer providing an excellent in-store experience at all times. /liliMaintain and develop client relationships through an individual approach /liliBe proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs. /liliEnsure to be up-to-date knowing fashion trends and competitors. /liliProve Brand and product knowledge. /liliDeal effectively with customer complaints by liaising with the line manager when necessary. /liliEnsure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures. /liliContribute to ensure a high level of security and is attentive to prevent product thefts. /li /ulpbr/ppuKNOWLEDGE AND SKILLS /u /ppFluent spoken in English is expected /ppPassion for human relations and sales /ppProblem solving, curiosity and interest in luxury/fashion, art and design /ppExperience of building a long-lasting relationship with clients /ppBeing able to work in team as well as alone /ppExcellent communication and interpersonal skills /p