Your Impact Training DeliveryConduct onboarding programs covering MSC itineraries, pricing logic, consultative selling, CRM systemsDeliver upskilling workshops on objection handling, upsell techniques, premium customer advisoryAgent Coaching and DevelopmentProvide 1:1 coaching and skill practice for new hires during ramp-up phaseConduct side-by-side observations and call calibrations with Quality team feedback and Business AnalystTrack individual agent progress against NTR targets and quality benchmarksContent and MaterialsAdapt training materials for different languages and agent experience levelsCreate supporting job aids, quick reference guides, and microlearning modulesMaintain up-to-date MSC product knowledge and competitive positioningPerformance SupportCollaborate with Business Analysts to understand performance gaps and training needsSupport 12/7 training schedules across rotating shifts as neededContribute to training effectiveness measurement and continuous improvementYour Journey so far Essential Experience & Skills 2+ years contact center training delivery or quality coaching experienceProven success training consultative sales or complex product environmentsExperience with high-volume B2C sales operations preferredEducation Bachelor's degree in Business, HR, Education, or related fieldKey Competences Dynamic training delivery with excellent presentation and facilitation skillsStrong coaching approach focused on behavioral change and performance improvementQuick product mastery and ability to simplify complex informationCollaborative team player comfortable in fast-paced hub environmentYour Essentials Fluent English required;
additional European language(s) strongly advantageousFull right to work in SpainComfortable working in rotating shiftsWorking Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7)Location: Valencia, SpainOur commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
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