PbOmega CRM Consulting is looking for a Business Analyst / Project Manager that would like to collaborate with one of the top 15 global pharmaceutical companies /b /ppbResponsibilities: /b /pulliOur project has the goal of optimizing the service operations process and supporting systems to reduce operational workload, provide reporting/forecasting transparency, and tracking SLAs /liliAs a project manager, the expectations are to manage the project scope, timelines and communications. /liliAs a business analyst, the expectations are to work with the service owners, product owners and the delivery unit to identify the requirements for the project and to ensure that the project will meet its desired objective and outcomes /liliManaging Operational tasks for the Service Ops Platforms /liliSupport the day to day operations of the Service Ops Platforms /liliSupport the onboarding and training process for Production Partners /li /ulpbr/ppbExperience /b /ppbr/pulliExperience in Project Management and Business Analyst role in IT sector. /liliExperience with service operations processes: global, customer-centric scenario, process mapping and requirements gathering. /liliExperience with service operation tools, specifically JIRA and Service Now. /liliExcellent Excel skills /liliExperience in SCRUM enviroments. /liliExcellent analytical and problem- solving skills /liliExperience with LMS platforms is a plus /li /ulpbr/ppbr/ppWHAT DO WE OFFER /ppbr/pulliPermanent contract. /liliFlexible Schedule. We make it easy. Balance your professional and personal life. /liliTrainings Certifications. Improve your skills and get the official certificate from our main partners. /liliHome Office. /liliFlexible retribution (public transport ticket, Ticket restaurant, …). /liliHealth insurance. /liliOMEGA in action. Our commitment to a better society is not just an intention. /li /ulpbr/ppAbout us /ppbr/ppWe are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 530 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow /p