Senior Solution Architect ServiceNow (m/f/d)
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About The Role
As a Senior Solution Architect ServiceNow, you’ll play a key role in the Fresenius IT organization, focusing on the ServiceNow platform and its modules—ITSM, ITOM, ITBM, and HRSD. Your expertise in CMDB and HAM/SAM will be instrumental in defining, supporting, and coordinating ServiceNow activities across Fresenius Kabi. You’ll collaborate closely with stakeholders and act as the go-to expert for multiple ServiceNow initiatives, offering architectural guidance and process support.
Your Responsibilities
* Shape the strategic direction of the ServiceNow platform and advocate for its adoption throughout Fresenius Kabi.
* Provide governance and solution expertise to business units, implementation partners, and governance boards, ensuring alignment with business needs.
* Manage the intake and prioritization of ServiceNow demands and requirements, and facilitate alignment within governance structures.
* Architect and design ServiceNow solutions that support strategic and operational goals; monitor implementation quality and lead integration testing when necessary.
* Coordinate platform rollouts and enhancements, working with relevant teams to uphold technical standards and best practices.
* Ensure compliance by collaborating with the ServiceNow account team, works council, and other stakeholders.
* Help define lifecycle processes for hardware and software asset management, focusing on efficiency and regulatory compliance.
* Support the use of ServiceNow Discovery and related tools to maintain a reliable and up-to-date asset inventory.
Your profile
* Holds a degree in Computer Science, Digital Information, or Business Information Technology, with familiarity in ITSM and IT Operations.
* Has 5+ years of experience in ServiceNow design, management, or operations within mid- to large-sized organizations.
* Possesses deep knowledge of the ServiceNow platform; relevant certifications are a plus.
* Experienced in implementing business and functional processes on ServiceNow through real-world projects.
* Strong understanding of ITIL, Service Management, and related methodologies.
* Strong communication and skills in translating business requirements into technical specifications for ServiceNow teams.
* Has a broad understanding of IT technologies, including interfaces, coding, and UI.
* Fluent in English; German skills are beneficial.
* Willing to travel globally when needed.
Why join us
At Fresenius Kabi, you’ll be the global expert ensuring transparency and reliability in IT assets and configuration data. Your work will directly support operational excellence, risk management, and digital transformation. If you’re ready to shape global IT processes in a healthcare company committed to patients, we’d be happy to welcome you. At Fresenius Kabi, we are committed to life.
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