Overview
In collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.
Location: Porto, Portugal
Work model: On-site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary + bonuses
Responsibilities
- Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
- Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Present the product range in a sales-oriented way, support of central marketing campaigns
Qualifications
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well
Offer
- A relocation support
- Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
- 2 weeks of training + 1 week of nesting (100% on site)
- A dynamic and creative team with positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
Departamento: Information & Technology
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