AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers, servers, storage, networking, power, and cooling equipment, ensuring continuous access for customers. We work on complex problems with thousands of supply‑chain variables and look for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest safety and security standards while providing near‑infinite capacity at the lowest cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Primary Responsibilities
* Ownership of all Data Center changes, events, incidents, and problems from beginning to end, overseeing post‑mortems, root‑cause analysis, and follow‑up resolution actions.
* Ensure maintenance and repairs of site‑critical facility infrastructure or a Data Center are planned and executed to the best interest of the business.
* Responsible for asset and inventory management.
* Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation.
* Ensure standardization and consistency with best‑in‑class operating practices (technical writing skills and automation).
* Develop a deep knowledge of the design intent, operational alternatives, and contingency plans related to all Data Center systems.
* Manage engineering aspects related to financial and cost control, code and regulatory compliance, personnel management, staff training, and development.
* Health & Safety, local statutory requirements, environmental and energy management.
* Develop and deliver regular engineering reports and ensure adherence to contracted deliverables including SLAs and KPIs.
* Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and vendor critical‑facilities management teams.
* Provide hands‑on facility support where required (installation, decommissioning, replacement of faulty equipment, internal audits).
* Oversee technical compliance auditing and the effective and timely closeout of corrective action plans. Perform annual operational reviews focusing on compliance with Amazon standards and applicable regulatory requirements.
* Manage the development and delivery of the portfolio of Energy/Environmental Management Programs and keep abreast of Data Center industry innovation.
Incident and Emergency Response
* Review incident reports, document periodic trend summaries, and provide updates and recommended actions to management.
* Manage information flow during incidents while providing regular updates to management.
* Coordinate with vendors to resolve incidents during emergency situations, which may require physical dispatch to site to investigate and resolve the issue.
Key Job Responsibilities
* Ensure that all electrical, mechanical, and fire/life safety equipment within the data center operates within contract parameters and facilities.
* Manage on‑site contractors, sub‑contractors, and vendors to ensure work aligns with established practices, procedures, and local legislation.
* Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
* Coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency with DCO managers, IT, and other business leaders.
* Support the installation of racks and the provision of power and cooling.
A Day in the Life
* Assist in troubleshooting of facility and rack‑level events within internal Service Level Agreements.
* Perform rack installations, rack decommissioning, and facility management.
* Provide operational readings and KPIs to ensure uptime is maintained.
* Oversee maintenance and operations of electrical, mechanical, and fire/life safety equipment.
Accommodations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Basic Qualifications
* 3+ years of relevant work in a data center or other critical environment experience.
* 3+ years of data center engineering or operations experience.
* Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
Preferred Qualifications
* 4+ years of data center engineering or operations experience.
* Experience in electrical or mechanical engineering.
* 3+ years of vendor management experience.
* 3+ years of Microsoft Office including Outlook, Word, and Excel experience.
EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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