Job Description
ABL is looking for a Field Application Specialist in Spain to :
* Provide 1st and 2nd level application support for our molecular and gene testing product portfolio (PCR, Sanger sequencing, NGS...) and for device installation
* Support our affiliates and distributors in all application-related tasks, including installation, demonstration, on-site validation, training, and troubleshooting
* Ensure that product updates, complaint handling, and post-marketing surveillance are dealt with efficiently and effectively
* Develop and conduct product and application training
* Contribute to customer relationship management, understanding customer needs, setting appropriate product and performance expectations, and gathering market intelligence regarding competitive information and new sales opportunities
* Provide feedback to Product Marketing, Scientific, Technical, R&D, QM, and other teams across the organization to support accurate marketing and product development
* Take responsibility for application-related collaborations
* Support organization and participate in user group meetings, workshops, and exhibitions
Qualifications
* Degree in Chemistry, Biochemistry, Molecular Biology, Genetics, Medicine, or vocational training with specialization in these subjects
* A minimum of 3 years of hands-on experience in sequencing, ideally in a clinical laboratory setting or as a trainer or field application specialist
* Understanding of data analysis, software applications, and bioinformatics tools and programs
* Ability to translate complex clinical, medical, and diagnostic issues into comprehensive language and illustrations
* Effective communication and teaching skills, especially for online training
* Strong commitment to providing exceptional customer service
* Pragmatic, problem-solving, and deadline-oriented approach
* Collaborative, analytical, structured, and thorough work style
* Willingness to travel up to 80%
* Excellent English and Spanish language skills; knowledge of other European languages (e.g., French) is advantageous
#J-18808-Ljbffr