Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global support model for internal marketing teams, covering creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites on Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in initiatives that improve web delivery processes.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, provide updates, solve challenges, and promote improvements.
* Monitor and optimize service quality and costs delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand and performance analysis.
* Support platform migration activities, site grouping, and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team on process requirements.
* Create technical training content for Production Partners.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency in Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance and service quality.
* Fluent in English, comfortable in an international setting.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented, interested in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract with flexible schedule.
* Training & Certifications.
* Home Office options.
* Flexible benefits (public transport, tickets, etc.).
* Health insurance.
* Our commitment to social responsibility.
About Us:
Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, specializing in customer-centric solutions, technology, and data, with a focus on the Salesforce ecosystem. We operate across various industries, delivering omnichannel customer experiences, and are recognized for our innovation and client satisfaction.
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