Company DescriptionOFFUGO MOBILITY SL, operating under the brands offUgo, Car Rental Made Easy!, and Remoteo, is a pioneering long-distance mobility solution born in the digital age. We operate two business lines: Remoteo, dedicated to providing software to vehicle rental companies, and offUgo.es, devoted to delivering the best car rental experience on the market.Since our inception in 2020, we have maintained a consistent growth trajectory. We are now expanding our team and seeking two dynamic professionals to join our Customer Care Team and help us continue delivering exceptional service.Role DescriptionThis is a full-time, hybrid position for a Customer Care Professional at offUgo. The role requires providing stellar customer support, ensuring client satisfaction, and utilizing strong analytical and communication skills to effectively address inquiries. Based in Palma, the role offers the flexibility to work remotely.Job ConditionsFull-time contract (40 hours per week)Work schedule: 5 days a week, with 2 days off (available to work on weekends)Hybrid working model: 3 days in our Parc Bit office, 2 days remoteWorking hours: 8 hours per day, which may be spread between 8 AM and 8 PMSalary: €18,000 to €23,000 gross per annum, dependent on experienceQualificationsDemonstrated skills in customer satisfaction and supportExceptional communication skillsDeep expertise in customer serviceAbility to navigate challenging situations with empathyRobust problem-solving skillsExperience in the tourism or mobility sector is advantageousMust be proficient in English at a professional level