At Preference, we aim to revolutionize the closing sector with cutting-edge software solutions. Founded in 1994, our technology is trusted daily by over 10,000 businesses worldwide. Our mission is to empower digital transformation and create value through innovative solutions, supported by a committed and happy team.
**What We Offer**:
- A dynamic, inclusive work environment that values collaboration and innovation.
- Opportunities for professional growth and development.
- Comprehensive training and support to ensure your success.
- 20.000€ salary
**Your Role as a Customer Experience Agent**: As a Customer Experience Agent, you will be at the forefront of ensuring our clients' success and satisfaction. Key responsibilities include:
- **Customer Service**: Respond to client inquiries, questions, and issues in a friendly and professional manner, providing effective guidance and solutions.
- **Technical Problem-Solving**: Identify and resolve technical issues that clients may encounter while using our software, offering direct solutions or escalating issues as needed.
- **Technical Support**: Assist clients with software installation, configuration, and usage, guiding them through processes and functions.
- **Training and Education**: Deliver basic software training, teaching clients how to utilize its features and functionalities efficiently.
- **Sales Support**: Identify client needs and recommend appropriate solutions from our offerings.
- **Support Documentation**: Develop and maintain useful resources such as user guides and FAQs to empower clients to solve issues independently.
- **Ticket Management**: Use **Zendesk** to manage and resolve customer support tickets efficiently and track issues to completion.
- **Collaboration with Development Teams**: Utilize **JIRA** to report bugs, track resolutions, and collaborate effectively with technical teams to enhance software solutions.
**What We’re Looking For**:
- **Education**: A vocational degree in IT systems administration (**ASIR**) or a related field.
- **Experience**: Previous experience in software companies will be highly valued.
- Excellent communication skills in English and Spanish (additional languages are a plus).
- Strong problem-solving skills and a client-focused attitude.
- Familiarity with Zendesk for ticket management and JIRA for bug reporting and issue tracking (preferred).
- Basic technical knowledge, with the ability to learn and adapt to software functionalities.
- Passion for technology and improving customer experiences.
**Why Preference?** We believe in fostering a workplace where everyone can reach their potential and find fulfillment in their work. At Preference, your contributions will directly impact our clients and our mission to innovate the industry.