As a Mgr, CRM Proj Mgmt, you will responsible lead for the delivery of projects. Ensures and monitors budget, timelines, resources, scope and client expectations for CRM projects.
**Day-to-day you will**:
- Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms
- Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes
- Ensure accurate development and traceability of requirements during project lifecycle
- Manage the change enablement process throughout project duration
- Manage client expectations, updates and buy-in, including representing Avanade at governance meetings
- Manage and develop customer relationships and perceptions to achieve mutual goals
- Manage Avanade and subcontractor staff assigned to the project.
- Determine the project approach, staffing, responsibilities, and schedule
- Ensure that project resources receive any necessary training and are used effectively
- Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs)
- Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools
**Technical skills and knowledge**:
- Demonstrated ability to think and work systematically and logically
- Good understanding of contract terms and interpretation
- Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
- Experience in customer expectations management
- Demonstrated experience employing project management methods, tools, techniques
- Working knowledge of Microsoft platform technologies
- In-depth knowledge of Microsoft Project and Team Foundation Server (TFS)
- Good knowledge of Earned Value reporting
**Other skills and knowledge**:
- Clear and concise oral and written communication
- Negotiation skills
- Results oriented / self-directed ability to drive change in unstructured environment
- Good client interface and presentation skills
- Good business acumen
- Time management skills
- Customer oriented attitude and good interpersonal skills
- Good people management skills, including ability to lead a team and mentor individuals in career growth
You likely have a bachelor’s degree in business or technology-related field (or equivalent).
You likely have about 5 - 7 years of consulting project management experience.
4+ years of direct people management experience
**Nature of Work**:
Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans. Scope of Work: Provides operational leadership for work efforts requiring significant coordination. Complexity: Complex problems that consistently span work domains, requiring considerable judgment of contextual factors. Discretion: Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise. Organizational Impact: Work efforts have significant impact on near
- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes. Supervision Received: Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach. Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor. Knowledge Applied: Applies advanced knowledge of learned occupation / discipline and strong business operational acumen.