PbBusiness Process Manager – eCommerce ERP Integration /b /ppbr/ppThe Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a global eCommerce platform with multiple ERP systems. /ppbr/ppThe role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations. /ppbr/ppKey Responsibilities /ppIntegration Solution Alignment /pulliTranslate business requirements into process and data models /liliCollaborate with integration and technical teams to ensure proper implementation /liliValidate integration flows, including: /liliOrders, payments, invoicing /liliProduct, pricing, and promotions /liliInventory and availability /liliCustomer and master data /liliOrder fulfillment tracking /liliEnsure consistency in integration standards and data models /li /ulpbr/ppStakeholder Requirements Management /pulliAct as the main interface between business and IT teams /liliFacilitate workshops to gather and prioritize requirements /liliManage scope, dependencies, and change requests /li /ulpbr/ppGovernance, Quality Compliance /pulliDefine and enforce process and integration governance /liliEnsure compliance with financial, tax, and data regulations /liliDefine acceptance criteria and support testing phases (SIT/UAT) /liliMaintain up-to-date documentation /li /ulpbr/ppContinuous Improvement Operations /pulliMonitor process performance and KPIs (accuracy, lead time, error rates) /liliIdentify automation and optimization opportunities /liliSupport incident and problem management /liliDrive continuous improvement initiatives /li /ulpbr/ppRequired Skills /ppBusiness Process Skills /pulliStrong understanding of end-to-end eCommerce processes /liliAbility to balance global standards with local needs /liliAnalytical and problem-solving skills /li /ulpTechnical Knowledge /pulliUnderstanding of integration concepts: APIs, REST/SOAP, middleware /liliKnowledge of ERP systems (SAP or similar) /liliAbility to work with technical teams without being a developer /li /ulpCommunication Collaboration /pulliStrong communication and facilitation skills /liliAbility to work with cross-functional teams /liliAbility to influence stakeholders without direct authority /li /ulpSupport Coordination /pulliProvide second-level support /liliCoordinate external partners /liliTrain stakeholders on new processes /li /ul pQualifications /pulliBachelor’s or Master’s degree in Business, Information Systems, Engineering, or related field /lili5–10 years of experience in business process management, eCommerce, or ERP integration /liliExperience with eCommerce platforms and integration solutions /liliExperience in global and complex environments /li /ulpKey Attributes /pulliInnovative mindset and ability to challenge the status quo /liliStrong organizational and coordination skills /liliAdaptability in fast-changing environments /li /ul